German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Die Patientenrückmeldungen werden umgehend bearbeitet und in der Regel innerhalb einer Woche beantwortet.

Heike Richthammer

Leiterin Qualitätsmanagement RKK Klinikum

Phone: 0761 -2711-2264
Fax: 0761-2711-782264
Mail: ed.mukinilk-kkr@mq

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No

Loretto-Krankenhaus