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Facharztklinik Hamburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eike Korhon

Qualitätsmanagerin

Phone: 040 -49065-4381
Fax: 040-49065-4382
Mail: ed.grubmah-kinilktzrahcaf@nokrok.e

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes