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Stadtkrankenhaus Korbach gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Ricken

Beschwerdemanagement

Enser Str. 19
34497 Korbach

Phone: 05631 -569-374
Fax: 05631-569-500
Mail: ed.hcabrok-suahneknark@nekcir.m

Advocates

Walter Meier

Patientenfürsprecher

Enser Str. 19
34497 Korbach

Phone: 05631 -569-217
Mail: ed.hcabrok-suahneknark@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierliche Befragung in allen Fachabteilungen/ Stationen
Referral surveys were conducted: Yes