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Knappschaftskrankenhaus Lütgendortmund, Klinikum Westfalen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

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Contact persons

Michaela Stratmann

Sekretariat Geschäftsführung

Phone: 0231 -6188-255
Fax: 0231-6188-211
Mail: ed.nelaftsew-mukinilk@nnamtarts.aleahcim

Explanations

Sprechstunde: donnerstags 14 bis 16 Uhr


Advocates

Bodo Weirauch

Patientenfürsprecher

Phone: 0231 -6188-224
Mail: ed.nelaftsew-mukinilk@hcuariew.odob

Anonymous input options exist: Yes
Website of the contact form

Weitere Informationen über das Beschwerdemanagement und unseren Patientenfürsprecher finden Sie auf der Website.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes