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RHÖN-KLINIKUM Campus Bad Neustadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jochen Bocklet

Geschäftsführender Direktor

Phone: 09771 -66-0
Fax: 09771-66-29601
Mail: ed.sen-supmac@gnutielstfeahcseg

Carla Barthelmes

Mitarbeiterin Qualitätsmanagement

Phone: 09771 -66-26139
Fax: 09771-66-29601
Mail: ed.sen-supmac@gnunieMerhI

Michael Klein

Mitarbeiter Qualitätsmanagement

Phone: 09771 -66-26139
Fax: 09771-66-29601
Mail: ed.sen-supmac@gnunieMerhI

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes