Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Angelika Romag
Assistenz Geschäftsführung
Siepenstraße 33
42477 Radevormwald
Phone:
02191
-797-556
Fax: 02191-797-211
Mail:
ed.anas@wvr-tnemeganamedrewhcseb
Advocates
n.n. n.n.
n.n.
Siepenstraße 33
42477 Radevormwald
Phone:
02191
-797556-
Mail:
ed.anas@wvr-tnemeganamedrewhcseb
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey durch BQS-Institut Pickerbefragung |
|
Referral surveys were conducted: Yes durch BQS-Institut Pickerbefragung |