Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Angelika Jakolow-Standke
Leitung Qualitäts- und Risikomanagement
Warener Straße 7
12683 Berlin
Phone:
030
-5681-1159
Fax: 030-5681-3003
Mail:
ed.bku@ekdnats-wolokaj.akilegna
Carsten Sanft
stellv. Klinikdirektor
Warener Straße 7
12683 Berlin
Phone:
030
-5681-3110
Fax: 030-5681-3103
Mail:
ed.bku@tfnas.netsrac
Advocates
Reiner Waldukat
Patientenfürsprecher
Warener Straße 7
12683 Berlin
Phone:
030
-5681-1245
Mail:
ed.bku@takudlaw.renier
|
Anonymous input options exist: Yes Mittels dafür aufgestellten Briefkasten oder über den Patientenfürsprecher möglich |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |