Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christel Ziegler
Verwaltungsleiterin
Heikendorfer Weg 9-27
24149 Kiel
Phone:
0431
-20099-121
Fax: 0431-20099-129
Mail:
ed.kinilkzremhcs@relgeiz
Advocates
Anneke Nielson
Ltd.-Diplom-Psychologin
Heikendorfer Weg 9-27
24149 Kiel
Phone:
0431
-20099-150
Fax: 0431-20099-159
Mail:
ed.kinilkzremhcs@noslein
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |