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Schlossklinik Rottenburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carolin Nowak

Leitung Qualitätsmanagement

Schloßstraße 01
84056 Rottenburg

Phone: 0871 -404-0
Fax: 0871-404-1662
Mail: ed.demukal@mq

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes