Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Andrea Höltervennhoff
Qualitäts- und Risikomanagement
Phone:
02363
-975-527
Fax: 02363-975-415
Mail:
ed.nlettad-kinilkrednik@ffohnnevretleoh.a
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |