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Krankenhaus Norderney

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Weyrich

Qualitätsmanagementbeauftragte

Lippestr. 9-11
26548 Norderney

Phone: 0151 -53677579-
Mail: ed.yenredron-suahneknark@bmq

Advocates

Detlev Gora-Mönks

Rheumatologe und Diabetologe

Lippestr. 9-11
26548 Norderney

Phone: 04932 -9191200-
Mail: ed.hfk@skneom-arog.velted

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: Yes