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GPHS Tagesklinik Schwerte e. V.

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: No
Time targets for acknowledgement are defined: No

Advocates

Friederike Jetzschke

Patientenfürsprecherin

Phone: 02304 -9969556-
Mail: ed.ekhcsztej@ekiredeirf

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No