Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Agnes Kolbeck
Pflegedienstleitung
Ludwigstrasse 68
93093 Donaustauf
Phone:
09403
-80-20
Fax: 09403-80-271
Mail:
ed.fuatsuanod-kinilk@gnutlawrev
Advocates
Evelyn Lochmüller
Patientenfürsprecherin
Ludwigstrasse 68
93093 Donaustauf
Phone:
09403
-80-602
Fax: 09403-80-212
Mail:
ed.fuatsuanod-kinilk@gnutlawrev
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Jeder Patient / jede Patientin erhält bei der Aufnahme einen Patientenfragebogen ausgehändigt. |
| Referral surveys were conducted: No |