Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Frau B. Schwalm - Recht und Compliance
Contact persons
Bärbel Schwalm
Leiterin Stabsstelle Recht Allgemein
Wolf Hirth Straße 18
36129 Gersfeld
Phone:
0661
-84-5130
Mail:
ed.adluf-mukinilk@mlawhcs.lebreab
Explanations
Bürozeiten: Dienstag, 15.00 – 16.00 Uhr Das Büro des Patientenfürsprechers befindet sich in der 1. Etage des Hauptgebäudes (nahe der Klinik für Urologie und Kinderurologie).
Advocates
Leo Zehkorn
Patientenfürsprecher
Wolf Hirth Straße 18
36129 Gersfeld
Phone:
0661
-84-6652
Mail:
ed.adluf-mukinilk@ofni
|
Anonymous input options exist: Yes über Briefkasten in der Eingangshalle |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |