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Heilpädagogisch-Psychotherapeutisches Zentrum - Fachklinik für Kinder- und Jugendpsychiatrie und -psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Klaus Wessiepe

Qualitätsbeauftragter

Erfurtweg 28
42489 Wülfrath

Phone: 0202 -2729-472
Fax: 0202-2729-479
Mail: ed.einokaid-ehcsigreb@epeisseW.sualK

Advocates

Stefanie Stute

Ombudsfrau

Erfurtweg 28
42489 Wülfrath

Phone: 0202 -2729-411
Mail: ed.einokaid-ehcsigreb@etutS.einafetS

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes