Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ute Wanders

QMB


45805 Gelsenkirchen

Phone: 0209 -160-58022
Mail: ed.einokaideniem@srednaw

Jürgen Plöger

QMB


45805 Gelsenkirchen

Phone: 0209 -160-58020
Mail: ed.eg-kve@regeolp

Advocates

Helga Kiedel

Patientenfürsprecher


45805 Gelsenkirchen

Phone: 0209 -1604652-
Mail: ed.eg-kve@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes