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Waldklinik Bernburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Manuela Sikkes

Beschwerdemanagement

Kesslerstrasse 08
06406 Bernburg

Phone: 03471 -3650-
Mail: ed.grubnreb-kinilkdlaw@gnutlawrev

Anonymous input options exist: Yes

Beschwerdebriefkasten, anonymes Formular
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes