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DRK Fachklinik Bad Neuenahr für Kinder- und Jugendpsychiatrie, Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karl-Heinz Ritzdorf

Verwaltungsleiter

Phone: 02641 -754-0
Fax: 02641-754-200
Mail: ef.rhaneuendab-kf-krd@frodztir.znieh-lrak

Advocates

Udo Stratmann

Patientenfürsprecher

Phone: 02695 -316-
Mail: ed.xmg@nnamtarts.odu

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No