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Alpcura Fachklinik Allgäu

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Nadine Harloff

Qualitätsmanagementbeauftragte

Peter-Heel-Straße 29
87459 Pfronten Ried

Phone: 08363 -691-185
Fax: 08363-691-219
Mail: ed.ueaglla-kinilkhcaf@ffolrah.enidan

Nadine Harloff

Qualitätsmanagementbeauftragte

Peter-Heel-Straße 29
87459 Pfronten Ried

Phone: 08363 -691-185
Fax: 08363-691-219
Mail: ed.ueaglla-kinilkhcaf@ffolrah.enidan

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No