Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Maik Porsche
Qualitätsmanagement
Phone:
03866
-60-1045
Fax: 03866-60-1712011
Mail:
ed.tiehdnuseg-soileh@ehcsrop.kiam
Sabine Schult
PI- Patienteninteressenvertretung
Phone:
03866
-60-1040
Fax: 03866-60-1041
Mail:
ed.tiehdnuseg-soileh@tluhcs.enibas
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Helios Monitor |
Referral surveys were conducted: No |