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Elbe-Jeetzel-Klinik Dannenberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Britta Seebauer

Servicemanagerin

Phone: 05861 -83-1160
Mail: ed.kejle@reuabeeS.attirB

Explanations

ab März 2016


Advocates

Gerd Klimanski

Seelsorger

Phone: 05861 -83-1110
Mail: ed.kejle@.ofnI

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No