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Tagesklinik im Clemens-Wallrath-Haus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Hendrik Stahl

Qualitätsmanagementbeauftragter

Josefstraße 4
48151 Münster

Phone: 02501 -966-20329
Fax: 02501-966-20105
Mail: ed.renaixela@lhats.h

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No