Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Daniela Weiper
Wirtschafts- und Versorgungsdienst
Uferstraße 7
57368 Lennestadt
Phone:
02723
-606-1801
Mail:
ed.tfahcslleseglatipsoh@gnudlemkceur
Daniela Weiper
Wirtschafts- und Versorgungsdienst
Uferstraße 7
57368 Lennestadt
Phone:
02723
-606-1801
Mail:
ed.tfahcslleseglatipsoh@gnudlemkceur
Advocates
Ingrid Stelling
Patientenfürsprecherin
Uferstraße 7
57368 Lennestadt
Phone:
02723
-606-0
Mail:
ed.tfahcslleseglatipsoh@ofni
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Befragung finde im Rahmen der zertifizierten Zentren statt |