Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

David Schulze

Qualitätsmanagementbeauftragter

Phone: 05121 -894-1337
Fax: 05121-894-3245
Mail: ed.tiehdnuseg-soileh@ezluhcs.divad

Advocates

Albrecht Flach

ehrenamtlicher Patientenfürsprecher

Phone: 05121 -894-1400
Mail: ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap

Jürgen Blumtritt

ehrenamtlicher Patientenfürsprecher

Phone: 05121 -894-1400
Mail: ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap

Rose Ruth Sommerfeld

ehrenamtliche Patientenfürsprecherin

Phone: 05121 -894-1400
Mail: ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes