Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
David Schulze
Qualitätsmanagementbeauftragter
Phone:
05121
-894-1337
Fax: 05121-894-3245
Mail:
ed.tiehdnuseg-soileh@ezluhcs.divad
Albrecht Flach
ehrenamtlicher Patientenfürsprecher
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
Jürgen Blumtritt
ehrenamtlicher Patientenfürsprecher
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
Rose Ruth Sommerfeld
ehrenamtliche Patientenfürsprecherin
Phone:
05121
-894-1400
Mail:
ed.tiehdnuseg-soileh@miehsedlih.rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |