Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anne Sengebusch
QMB
Hohwaldstraße 40
01844 Neustadt in Sachsen
Phone:
035971
-6-1512
Fax: 03596-567-204
Mail:
moc.soipelksa@hcsubegnes.na
Berit Neumann
Mitarbeiterin Patientenservice - Beschwerdemanagerin
Hohwaldstraße 40
01844 Neustadt in Sachsen
Phone:
03596
-567-100
Fax: 03596-567-287
Mail:
moc.soipelksa@nnamuen.b
Advocates
Anne Sengebusch
QM
Hohwaldstraße 40
01844 Neustadt in Sachsen
Phone:
035971
-6-1512
Mail:
moc.soipelksa@hcsubegnes.na
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |