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BG Klinikum Murnau gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Florian Braun

Mitarbeiter Qualitäts- und Risikomanagement

Phone: 08841 -48-3861
Fax: 08841-48-2248
Mail: ed.uanrum-ugb@s-mq

Franziska Exner

AL Stabsstelle Qualitäts- und Risikomanagement

Phone: 08841 -48-2254
Mail: ed.uanrum-ugb@MQ

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes