Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA - Beschwerdemangement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jeannette Mehr
Zentrales Qualitätsmanagement
Friesener Str. 49
96317 Kronach
Phone:
09547
-81-0
Mail:
ed.dem-obeg@grebneztuk
Daniela Jost
Gesamtleitung Qualitätsmanagement - Gesundheitseinrichtungen des Bezirks Oberfranken (GeBO)
Friesener Str. 49
96317 Kronach
Phone:
09547
-81-0
Mail:
ed.dem-obeg@grebneztuk
Advocates
Elfriede Langheinrich
Patientenfürsprecherin
Friesener Str. 49
96317 Kronach
Phone:
09547
-81-0
Mail:
ed.dem-obeg@grebneztuk
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |