Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Antonia Schicketanz-Wilhelm
Projektmanagement
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11132
Fax: 03391-39-11139
Mail:
ed.nekinilk-renippur@edrewhcseb
André Kruschat
Qualitätsmanagement
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11134
Fax: 03391-39-11139
Mail:
ed.nekinilk-renippur@edrewhcseb
Florian Zeddies
Qualitätsmanagement
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11135
Fax: 03391-39-11139
Mail:
ed.nekinilk-renippur@edrewhcseb
Franziska Paul
Projektmanagement
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11131
Fax: 03391-39-11139
Mail:
ed.nekinilk-renippur@edrewhcseb
Lisa-Marie Jestram
Projektmanagement
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11133
Fax: 03391-39-11139
Mail:
ed.brku@edrewhcseb
Advocates
Hartmut Prahtel
Patientenfürsprecher
Fehrbelliner Straße 38
16816 Neuruppin
Phone:
03391
-39-11197
Fax: 03391-39-11110
Mail:
ed.brku@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes über Patienten-Cockpits am Bett, regelmäßige Befragung über externe Firma (alle 2 Jahre) |
|
Referral surveys were conducted: Yes regelmäßige Befragung über externe Firma (alle 2 Jahre) |