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Maximilians-Augenklinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Ramsauer

Assistenz der Geschäftsleitung

Erlenstegenstraße 30
90491 Nürnberg

Phone: 0911 -91994-13
Fax: 0911-91994-44
Mail: ed.kinilknegua-snailimixam@reuasmar

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

1x jährlich ambulanter und stationärer Bereich
Referral surveys were conducted: No