To the hospital’s home page

Krankenhaus Rotes Kreuz Lübeck -Geriatriezentrum- Haus an der Wakenitz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Haus-Briefkasten
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Martin Willkomm

Ärztlicher Direktor

Marlistraße 10
23566 Lübeck

Phone: 0451 -98902-474
Fax: 0451-98902-480
Mail: ed.kcebeul-eirtaireg@mmoklliw

Advocates

Dagmar Danke-Bayer

Der Pflegeombudsverein Schleswig-Holstein

Marlistraße 10
23566 Lübeck

Phone: 0180 -5235384-
Mail: ed.hskea@nierevsdubmo

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No