To the hospital’s home page

Brüderkrankenhaus St. Josef Paderborn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heinrich Lake

Stellvertretender Hausoberer

Husener Straße 46
33098 Paderborn

Phone: 05251 -702-1015
Mail: ed.nrobredap-kb@ekal.h

Advocates

Gabriele Joepen

Rechtsanwältin

Husener Straße 46
33098 Paderborn

Phone: 05251 -702-0
Mail: ed.nrobredap-kb@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes