Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maike Dannenberg
Qualitätsbeauftragte
Am Krankenhaus 5
24211 Preetz
Phone:
04342
-801-461
Fax: 04342-801-317
Mail:
ed.zteerp-kinilk@grebnennad.m
Explanations
http://www.patientenombudsmann.de
Advocates
Albrecht Schmidt
Patientenombudsmann
Am Krankenhaus 5
24211 Preetz
Phone:
04307
-2090636-
Mail:
ed.hskea@nierevsdubmo
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |