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Kliniken des Main-Taunus-Kreises GmbH / Krankenhaus Hofheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Tegtmeier

Leitung QM/RM


65719 Hofheim

Phone: 06192 -98-4704
Mail: ed.onasirav@reiemtget.ewu

Advocates

Gisela Brambilla

Patientenfürsprecherin (ehrenamtlich)


65719 Hofheim

Phone: 06192 -98-4140
Mail: ed.rocra@allibmarbg

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No