Complaint management
| Structured complaint management was introduced: Yes |
|
Ideefix |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
|
nach dem Complaint-Ownership-Modell |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
14 Tage |
Explanations
Qualitätsmanagementbeauftragte
Contact persons
Jeannine Jeannine Charpentier
Qualitätsmanagementbeauftragte
Im Schloßpark 20
45699 Herten
Phone:
02366
-802-5653
Mail:
gro.lwl@reitneprahC.eninnaeJ
Jeannine Jeannine Charpentier
Qualitätsmanagementbeauftragte
Im Schloßpark 20
45699 Herten
Phone:
02366
-802-5653
Mail:
gro.lwl@reitneprahC.eninnaeJ
Anne Sophie Scholz
Qualitätsmanagementbeauftragte
Im Schloßpark 20
45699 Herten
Phone:
02366
-802-5653
Fax: 02366-802-5669
Mail:
gro.lwl@zlohcs.eihpos_enna
Jeannette Kopf-Klaverkamp
Beschwerdekommission
Im Schloßpark 20
45699 Herten
Phone:
0251
-591-3862
Mail:
ed.vp-noissimmokedrewhcseb@ztisrov
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes jährlich im November sowie Anlassbezogen |
| Referral surveys were conducted: Yes |