Gesundheitscampus Loreley GmbH - Konservativ orthopädische Tagesklinik

Complaint management

Structured complaint management was introduced: Yes

Erfolgt per Fragebogen

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Rebecca Borrmann-Pages

Leitung Patientenmanagement

Hospitalgasse 11
55430 Oberwesel

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No