To the hospital’s home page

Helios Frankenwaldklinik Kronach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Georg Thiessen

Klinikgeschäftsführer

Phone: 09261 -59-6100
Fax: 09261-59-6105
Mail: ed.tiehdnuseg-soileh@nesseihT.groeG

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes