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ATOS Starmed Klinik GmbH

Complaint management

Structured complaint management was introduced: Yes

Kontinuierliche Patientenzufriedenheitsbefragung Beschwerdemanagement
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Deborah Merlic


Contact persons

Lena Zinth

Beschwerdemanagerin

Putzbrunner Str. 9
81737 München

Phone: 089 -450285-0
Mail: ed.kinilkdemrats@mq

Deborah Merlic

Beschwerdemanagerin

Putzbrunner Str. 9
81737 München

Phone: 089 -450285-0
Mail: ed.sota@kms-gnutlawrev

Anonymous input options exist: Yes

Kontinuierliche Patientenzufriedenheitsbefragung
Patient surveys were conducted: Yes
Referral surveys were conducted: No