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Oberlausitz-Kliniken gGmbH / Krankenhaus Bischofswerda
Complaint management
Patient-oriented praise and complaint management
Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons
Contact persons
Caroline Lessing
Mitarbeiterin QM
Phone:
03591 -363-2856
Mail:
ed.nekinilk-ztisualrebo@ofni
Caroline Lessing
Mitarbeiterin QM
Phone:
03591 -363-2856
Mail:
ed.nekinilk-ztisualrebo@ofni
Input options and surveys
Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes
