Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sascha Sandow
Kaufmännischer Direktor
Phone:
06621
-88-1001
Fax: 06621-88-1033
Mail:
ed.feh-mukinilk@gnurheufstfeahcseg
Rolf Weigel
Geschäftsführer
Phone:
06621
-88-1001
Fax: 06621-88-1033
Mail:
ed.feh-mukinilk@gnurheufstfeahcseg
Advocates
Gertrud Kampen
Stellv. Patientenfürsprecherin
Phone:
06621
-88-1059
Fax: 06621-88-1033
Mail:
ed.feh-mukinilk@gnurheufstfeahcseg
Anneliese Fischer
Patientenfürsprecherin
Phone:
06621
-88-1059
Fax: 06621-88-1033
Mail:
ed.feh-mukinilk@gnurheufstfeahcseg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |