Georg-von-Liebig-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

im QM festgelegt.

Team Qualitätsmanagement

Rinckstraße 7 - 9
83435 Bad Reichenhall

Anonymous input options exist: Yes

anonymer Fragebogen

Patient surveys were conducted: Yes

laufend

Referral surveys were conducted: Yes

alle 2 Jahre