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AMEOS Krankenhausgesellschaft Ostholstein mbH - Klinikum Fehmarn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katharina Mentz

Qualitätsmanagement

Mummendorfer Weg 12
23769 Burg auf Fehmarn

Phone: 04521 -787-1341
Mail: ed.soema@ztnem.anirahtak

Katharina Mentz

Qualitätsmanagement

Mummendorfer Weg 12
23769 Burg auf Fehmarn

Phone: 04521 -787-1341
Mail: ed.soema@ztnem.anirahtak

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes