Albertinen-Krankenhaus / Albertinen-Haus gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Ulrike Fuchs

Beschwerdebeauftragte AKH

Aina Keller

Patientenfürsprecherin

Renate Jüngst

Patientenfürsprecherin

Anonymous input options exist: Yes
Website of the contact form

Anonyme Eingaben sind jederzeit über die Meinungskarten oder auf dem Postweg möglich.

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes