Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Marie-Theres Heinrich
Assistenz der Geschäftsführung
Am Isarkanal 30
81379 München
Phone:
089
-72440-229
Fax: 089-72440-300
Mail:
ed.demetra@hcirnieh.eiram
Alexandra Santet Akgin
Assistenz der Geschäftsführung
Am Isarkanal 30
81379 München
Phone:
089
-72440-229
Fax: 089-72440-300
Mail:
ed.demetra@nigka.tetnas
Advocates
Heidi Mader
Pflegedienstleiterin
Am Isarkanal 30
81379 München
Phone:
089
-72440-255
Fax: 089-72440-300
Mail:
ed.demetra@redam.idieh
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |