Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heike Tiemann
Qualitätsmanagement
38242 Salzgitter
Phone:
05431
-824-618
Mail:
ed.zs-htebasile-ts@h.nnameit
Advocates
Füsun Hizir
ehrenamtliche Patientenfürsprecherin
38242 Salzgitter
Phone:
05341
-824-302
Fax: 05341-824-320
Mail:
ed.zs-htebasile-ts@tkatnok
Michael Letter
ehrenamtlicher Patientenfürsprecher
38242 Salzgitter
Phone:
05341
-824-302
Fax: 05341-824-320
Mail:
ed.zs-htebasile-ts@tkatnok
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |