Complaint management
| Structured complaint management was introduced: Yes |
|
Alle Rückmeldungen von Patienten und Angehörigen werden im Rahmen des Beschwerdemanagements strukturiert erfasst, bearbeitet und ausgewertet. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hannah Schrauder
Organisationsentwicklung und Patientensicherheit
Steinberger Straße 24
92421 Schwandorf
Phone:
09431
-52-1112
Mail:
ed.frodnawhcs-egizrehmrab@edrewhcseb
Christina Edenhart
Organisationsentwicklung und Patientensicherheit
Steinberger Straße 24
92421 Schwandorf
Phone:
09431
-52-1112
Mail:
ed.frodnawhcs-egizrehmrab@edrewhcseb
Hanna Schrauder
Organisationsentwicklung und Patientensicherheit
Steinberger Straße 24
92421 Schwandorf
Phone:
09431
-52-1112
Mail:
ed.frodnawhcs-egizrehmrab@edrewhcseb
Advocates
Heinrich Giewekemeyer
Patientenfürsprecher
Steinberger Straße 24
92421 Schwandorf
Phone:
09431
-52-1900
Mail:
ed.frodnawhcs-egizrehmrab@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |