Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Sofort nach Eingang und Sichtung der Beschwerde bekommt die mitteilende Person eine Mitteilung, dass die Beschwerde bearbeitet wird. |
URL
Contact persons
Dagmar Simons
Beauftragte Beschwerdemanagement
Oeninger Weg 30
29614 Soltau
Phone:
05191
-602-3266
Fax: 05191-602-3282
Mail:
ed.mukinilk-sierkedieh@snomis.ramgad
Advocates
Susanne Zschätzsch
Patientenfürsprecherin
Oeninger Weg 30
29614 Soltau
Phone:
05191
-602-3258
Fax: 05191-602-3261
Mail:
ed.mukinilk-sierkedieh@uatlos.rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |