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Kliniken Schmieder Satellitenstation Z2N im Katharinenhospital

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Miriam Thiel

Geschäftsleitung

Phone: 07156 -9410-
Mail: ed.redeimhcs-nekinilk@leiht.m

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No