Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Petra Taube
Sekretariat Vorstand
Albert-Schweitzer-Str. 90
91710 Gunzenhausen
Phone:
09831
-52-2000
Fax: 09831-52-2070
Mail:
ed.neknarflheumtla-mukinilk@NUG-tnemeganaM-edrewhcseB
Gitta Edel-Kirste
Sekretariat Vorstand
Albert-Schweitzer-Str. 90
91710 Gunzenhausen
Phone:
09831
-52-2000
Fax: 09831-52-2070
Mail:
ed.neknarflheumtla-mukinilk@NUG-tnemeganaM-edrewhcseB
Advocates
Walter Pöferlein
Patientenfürsprecher
Albert-Schweitzer-Str. 90
91710 Gunzenhausen
Phone:
09831
-52-2178
Mail:
ed.neknarflheumtla-mukinilk@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |