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Alexius/Josef Krankenhaus - Tagesklinik Luzia

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kerstin Freitag

Beschwerdemanagerin, Verwaltung

Phone: 02131 -529-29310
Mail: ed.ssuen-ka@gatierf.k

Advocates

Hermann Lüken

Ehrenamtlicher Patientenfürsprecher

Phone: 02131 -529-200
Mail: ed.ssuen-eirtaihcysp@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes