Complaint management
| Structured complaint management was introduced: Yes |
|
ja, eingeführt |
| Written concept exists: Yes |
|
ja, existiert |
| Handling of oral complaints is regulated: Yes |
|
ja, geregelt |
| Handling of written complaints is regulated: Yes |
|
ja, geregelt |
| Time targets for acknowledgement are defined: Yes |
|
ja, definiert |
Contact persons
Hendrik Stahl
Qualitätsmanagementbeauftragter
Alexianerweg 9
48163 Münster
Phone:
02501
-966-20329
Fax: 02501-966-20105
Mail:
ed.renaixela@lhats.h
|
Anonymous input options exist: Yes ja, vorhanden |
|
Patient surveys were conducted: Yes Website for the patient survey ja, durchgeführt |
|
Referral surveys were conducted: Yes Website for the referrer survey ja, durchgeführt |